What’s New in Appropo: October 2026

Hands holding a tablet showing an Appropo sales dashboard on a cafe counter

October was a busy month. Here is what is new, and what each change means for your venue.

New reports

We have added several reports to help you see how your business is tracking.

  • Incidence rates show how often each item and option is ordered. Use them to check whether a campaign is working. If you are pushing customers to add a drink or a side, you can see whether more orders now include one.
  • Delivery lateness breaks down where time is lost between the order and the drop-off.
  • The category report sums up your sales by product group.

We have also extended the third-party sales report. Your marketplace orders now sit alongside your own, so you can see the whole picture in one place.

You will find more on reports in our reporting guide.

Wallet passes look more like your brand

Loyalty passes in Apple Wallet and Google Wallet have had a visual refresh. A pass can now carry a strip image across the top. The logo sits in a better spot, and the customer’s balance is easier to read.

A purple loyalty pass with the venue's logo at the top, a strip photo of a shared meal, the customer's points balance, account number and a QR code
The same loyalty pass in green, with a strip photo of people sharing pizza
The same loyalty pass in red, with a strip photo of catering canapes

The result is a card that looks like your venue, not a generic pass.

Klaviyo flows can now talk back to Appropo

If you use Klaviyo for email, your flows can now do more than send messages. Add a webhook step to any flow and it can:

  • award or deduct loyalty points
  • send a push notification to the customer’s phone

You can do one or both. That makes it simple to run a birthday bonus or a win-back reward entirely from Klaviyo.

A Klaviyo birthday flow: a birthday trigger, then an email, then a webhook step that tells Appropo to award bonus points and send a push notification

Customer reviews with BetterBunch

We now integrate with BetterBunch, a local Kiwi business, for customer reviews. After each online order, Appropo sends the customer a review invitation. You can add a delay, so it arrives after they have picked up or received their order.

Each location uses its own BetterBunch API key, so reviews land against the right store.

Google Tag Manager and Meta Pixel, built in

Google Tag Manager and Meta Pixel are now built into your ordering site as tracking snippets. You no longer need custom template code to add them.

We have also added a begin-checkout event. It tells your ad and analytics tools when a customer starts to pay, so you can measure the full path from browsing to purchase.

If you sell gift vouchers, you can now track those sales in Google Ads too.

Want a hand?

All of these are available now. Get in touch if you would like help setting any of them up.

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